New York hub. Miami, Los Angeles, Washington DC, and Texas operated to the same SLA. One ops desk in New York manages every market. One account manager owns every trip.
Each market has a dedicated chauffeur bench, pre-confirmed airport positioning protocols, and is managed from the same NYC ops desk as every other Meridian city.
No handoffs between vendors. No new introductions in each city. The same account manager who confirmed the JFK pickup is on-call when the principal lands in Los Angeles two days later. The operations desk tracks every leg. You manage one relationship.
The on-time guarantee is not a New York-only standard. Miami, Los Angeles, Washington DC, and Texas are held to the same 99.4% threshold and measured in the same monthly operational report. If a market falls below, it is disclosed — not buried. See the full SLA page for the complete guarantee structure.
Every market maintains a standing backup chauffeur on retainer during active trip windows. If the primary vehicle encounters a mechanical or personal emergency, a backup is dispatched within 20 minutes. This is contractual — not aspirational.
Every pickup is GPS-logged and timestamped. The confirmation lands in the EA's inbox the moment the vehicle arrives curbside — not when the account manager gets around to sending it. The record is auditable and included in the monthly operational report.
Meridian flight tracking is active from the moment a trip is confirmed. If a flight diverts, delays, or cancels, the ops desk notifies the EA within 15 minutes and adjusts vehicle positioning without waiting for a call. You should never have to chase us to tell us the flight is late.
No visible fleet branding. Chauffeur names and vehicle details shared only with the EA and principal. CRM preference records are pulled before every trip — no re-briefing required. NDA-level confidentiality available for board-level or sensitive commercial travel.
At month-end, every market's trips appear in a single report: on-time rate, incident log, chauffeur feedback notes, and billing summary. One document. One vendor. Suitable for internal travel program review or procurement audit.
The five markets above are native Meridian operations — our own chauffeur bench, our own vetting process, our own SLA enforcement. The following cities are available through vetted partner networks, operated to the Meridian SLA standard, but are not native operations today.
Available on-request via vetted ground transport partner. Meridian SLA applied contractually. Account manager remains your single point of contact.
Available on-request. Partner chauffeurs pass the same background verification standard as native markets. Billing consolidated on your Meridian invoice.
Available on-request. SFO is operationally complex; briefing recommended before first booking to confirm zone and FBO coverage for your specific travel pattern.
Available on-request. ATL is a high-throughput hub; confirm at least 48 hours prior for international arrivals at the international terminal.
Submit a coverage briefing request and we will confirm rates, SLA terms, and chauffeur availability for every market on your program within 24 hours. One account, all five cities.